PRIVASI POLICY
Sudama Tour Experience
Privacy Policy

Privacy Policy

Last updated: August 2026

At Sudama Tours and Experience, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our transportation, activity, and tour services.

1. Information We Collect

We may collect personal information that you provide when making an inquiry, booking a service, or contacting us. This information may include:

  • Full name
  • Phone number or WhatsApp number
  • Email address
  • Pickup and drop-off location
  • Travel dates
  • Booking details
  • Special requests or preferences
  • Other information you voluntarily provide to us

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information we collect to:

  • Process and manage your bookings
  • Provide transportation, activities, and tour services
  • Communicate with you regarding your booking or inquiries
  • Confirm and provide updates about your services
  • Respond to questions and customer requests
  • Improve our website and services
  • Send service-related information when necessary
  • Prevent fraudulent or unauthorized activities

We will only use your personal information for legitimate business purposes and in accordance with applicable laws.

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers or business partners when necessary to fulfill your booking or provide the requested service. For example, certain information may need to be shared with transportation providers, activity operators, or tour partners.

We only share information that is reasonably necessary to provide the requested service.

4. Payment Information

If payment is processed through a third-party payment provider, your payment information may be handled directly by that provider. We do not intentionally store sensitive payment information such as complete credit or debit card details on our website.

Please refer to the relevant payment provider's privacy policy for more information about how your payment information is handled.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, and improve our services.

Cookies may help us remember your preferences and provide a more convenient experience when you visit our website.

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.

However, please understand that no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites, services, or booking platforms. These websites have their own privacy policies and terms of use.

Sudama Tours and Experience is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where applicable
  • Withdraw consent for certain uses of your information
  • Ask questions about how your personal information is handled

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information without proper consent, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable regulations.

Any updates will be published on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

  • Sudama Tours and Experience
  • Email: sudamatoursandexperience@gmail.com
  • WhatsApp: +62 859-3506-7760
  • Address: Kesiman Kertalangu, East Denpasar, Denpasar City, Bali 80237

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Experience Bali with Heart
With Sudama Tours and Experience, every journey is a chance to discover the warmth, culture, and natural beauty of Bali. From comfortable transportation to exciting activities, we are here to turn every moment of your trip into a memorable experience.

Sudama Tours And Experience - Discover the Beauty of Bali with Sudama

+62 859-3506-7760
sudamatoursandexperience@gmail.com
Kesiman Kertalangu, East Denpasar, Denpasar City, Bali 80237

© Copyright Sudama Tours And Experience. All Rights Reserved.