Welcome to Sudama Tours and Experience. By accessing our website or booking our transportation, activities, or tour packages, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a booking.
Sudama Tours and Experience provides transportation services, activities, and selected tour packages in Bali. Our services may be provided directly by us or in cooperation with trusted local partners and activity operators.
Service availability, prices, schedules, and inclusions may vary depending on the selected service.
To make a booking, customers may be required to provide accurate and complete information, including:
Customers are responsible for ensuring that all information provided is correct.
A booking is considered confirmed once the required booking information has been received and, where applicable, the required payment or deposit has been completed.
All prices displayed on our website are subject to change without prior notice.
The total price may depend on the selected service, date, number of participants, location, additional services, and other applicable conditions.
Customers are responsible for completing payment according to the payment terms provided at the time of booking.
Any additional costs that are not included in the selected package may be charged separately.
For transportation bookings, customers are responsible for providing accurate pickup and drop-off information and being ready at the agreed pickup location and time.
Additional charges may apply for changes to the pickup location, extended waiting time, additional stops, or other requests outside the original booking arrangement.
Travel times may be affected by traffic, weather, road conditions, public events, or other circumstances beyond our control.
Each activity may have specific requirements, restrictions, schedules, and safety procedures.
Customers are responsible for following the instructions provided by the activity operator or our team.
Certain activities may have age, health, weight, experience, or other participation requirements. Customers should review these requirements before making a booking.
We reserve the right to refuse participation in an activity if a customer does not meet the applicable requirements or if participation may create a safety risk.
Tour packages may include different services depending on the selected package, such as transportation, activities, entrance tickets, meals, or other inclusions.
Customers should carefully review the inclusions and exclusions of their selected tour package before confirming their booking.
The itinerary may be adjusted when necessary due to weather, traffic, operational conditions, or other circumstances beyond our reasonable control.
Cancellation and rescheduling policies may vary depending on the service, activity, tour package, or third-party operator.
Customers should check the applicable cancellation and rescheduling terms before confirming a booking.
If a cancellation or change is requested, customers should contact Sudama Tours and Experience as soon as possible.
Any refund, cancellation fee, or rescheduling fee will be determined according to the applicable booking terms.
Customers may request changes to their booking, subject to availability and applicable conditions.
Changes to the date, time, number of participants, pickup location, or selected service may result in additional charges.
We cannot guarantee that all requested changes will be available.
Customers are expected to:
Customers may be responsible for costs or damages resulting from negligence, inappropriate behavior, or failure to follow instructions.
Customers are responsible for their personal belongings during transportation, activities, and tours.
Sudama Tours and Experience is not responsible for lost, stolen, or damaged personal belongings unless otherwise required by applicable law.
Customers are encouraged to keep valuable items secure throughout their journey.
We work to provide safe and reliable services. However, travel and outdoor activities may involve certain risks.
Customers participate in activities at their own responsibility and must follow all safety instructions provided by our team or activity operators.
We are not responsible for delays, cancellations, injuries, losses, or other circumstances caused by factors beyond our reasonable control, including severe weather, natural disasters, traffic conditions, government restrictions, accidents, or operational disruptions.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Some services may be provided by independent third-party operators or partners.
While we aim to work with reliable partners, their services may be subject to their own terms, policies, availability, and operating procedures.
Where applicable, customers may be required to comply with the terms and conditions of the relevant third-party provider.
We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date.
However, descriptions, prices, photographs, availability, schedules, and other information may change from time to time.
We reserve the right to correct errors or update information without prior notice.
All content on this website, including text, images, graphics, logos, and other materials, is owned by or licensed to Sudama Tours and Experience unless otherwise stated.
You may not reproduce, copy, distribute, modify, or use our website content for commercial purposes without prior written permission.
Any personal information provided when using our website or booking our services will be handled in accordance with our Privacy Policy.
By making a booking, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your information as described there.
Sudama Tours and Experience will not be held responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, traffic disruptions, government actions, public emergencies, strikes, accidents, or other unforeseen events.
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or applicable regulations.
The updated version will be published on this page with a revised “Last updated” date.
If you have any questions regarding these Terms and Conditions, please contact us:
Sudama Tours and Experience
By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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